How to Cancel Max
Before you try to cancel Max, find out who bills you. Direct subscribers cancel on max.com. If billing runs through a cable, internet, or device provider, you cancel through that provider instead.
Cancel online
Direct subscribers go to max.com, open Settings, select Subscription, and choose Cancel. In the app, go to Settings then Subscription. If you do not see a cancel option, billing is handled by a third party and you need to cancel through them instead.
Read this before you cancel
Many Max subscribers do not pay Max directly. If your access came through a cable package, internet provider, or a device platform like Apple, Google Play, Roku, Samsung, or Amazon Appstore, canceling on max.com will not stop billing. Check your bank or credit card statement. If the charge does not say Max or Warner Bros, cancel through whatever company name appears. The Disney Plus, Hulu, and Max bundle adds a separate risk. Joining the bundle does not replace an existing standalone Max subscription, so you can end up paying for both if you do not cancel the old one first.
Related: Billed through cable or internet
After you cancel
Direct subscribers keep watching until the end of the billing period already paid for. If your access came through a cable or internet bundle, it may end immediately when the bundle changes. Downloads stop working once access ends.
What to save as proof
If billing continues, these make the dispute faster.
- 1Screenshot of the Max account page showing your subscription status and end date
- 2If canceled through a provider, screenshot of the provider account showing the change
- 3Confirmation email or receipt from whoever processed the cancellation
- 4Note of which company bills you, in case you need to dispute a charge later
What goes wrong
- Canceled on max.com but charges continued because billing ran through a cable or internet provider
- No cancel option visible in Max because billing is managed entirely by a third party
- Joined the Disney Plus, Hulu, and Max bundle but kept paying for a standalone Max subscription that was never canceled
- Lost Max access after changing a cable or internet package without realizing Max was part of it
- Free trial through a provider converted to a paid subscription because the trial ended under the provider's billing terms