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Canceled the Service But Apple or Google Keeps Charging

You canceled on the service's website or app, but Apple or Google is still billing you. Here is how to find out why and where to actually stop the charge.

Related: How to cancel YouTube Premium

What to check

  • The service and the billing source are different things. If you signed up through the App Store or Google Play, Apple or Google controls the subscription. Canceling on the service's website or inside their app does not stop the platform charge. You need to cancel the subscription through Apple or Google separately.

  • On iPhone or iPad, go to Settings, tap your name, then Subscriptions. Look for the service in the list. If it shows as active, cancel it there. This is the only place that stops an Apple-billed subscription.

  • On Android, open the Google Play Store, tap your profile icon, then Payments and subscriptions, then Subscriptions. Find the service and cancel it there. Canceling inside the service's own app does not stop a Google Play charge.

  • You may have canceled on the wrong Apple ID or Google account. If you have more than one, the subscription could be active on a login you are not currently signed into. Check which email address appears on the charge and match it to the right account.

  • Deleting the app does not cancel the subscription. The subscription lives in your Apple or Google account settings, not in the app. Removing the app from your device has no effect on billing.

  • If someone else manages your family sharing group, they may control the subscription. On Apple, the family organizer's Apple ID manages shared subscriptions. On Google, the family manager controls the family plan. You may need them to cancel it.

  • The charge may be from a free trial that converted under platform billing. If you started a trial through the App Store or Google Play, the trial follows that platform's billing terms. Even if you canceled on the service's site before the trial ended, the platform subscription may have continued.

  • Before contacting Apple or Google support, gather your proof. Have the charge details from your bank statement, the date you canceled on the service's site, and a screenshot of your current Apple or Google subscription list. If the subscription still shows as active on the platform, cancel it first, then dispute the charge if needed.