How to Cancel Peloton App
The biggest trap with Peloton is telling the App membership apart from the All-Access membership that comes with Peloton hardware. They are separate subscriptions with different cancel paths. If you signed up on a phone, billing usually runs through Apple or Google, which changes where you cancel.
Cancel online
Where you cancel depends on how you signed up. If you subscribed through the Peloton website at onepeloton.com, sign in, go to your Membership or Account page, and cancel from there. If you signed up in the Peloton app on an iPhone or iPad, go to Settings on your device, tap your name, then Subscriptions, find Peloton, and cancel from that screen. Apple controls that billing, not Peloton. If you signed up through an Android phone, open the Google Play Store app, tap your profile icon, go to Payments and subscriptions, then Subscriptions, and cancel Peloton from that list. Google controls that billing. If you are not sure which path applies, check your bank or credit card statement first. The company name on the charge is the fastest way to confirm where the subscription actually lives.
Read this before you cancel
The most common Peloton cancellation mistake is confusing the App membership with the All-Access membership. The App membership (App One and App+ are the typical tier names) is a standalone subscription for people who stream Peloton workouts without owning hardware. The All-Access membership comes bundled with a Peloton Bike, Tread, or Row and is tied to that equipment. They bill on different schedules, at different prices, and often through different systems. Canceling the App membership has no effect on an active All-Access membership, and canceling All-Access generally requires returning or paying off the hardware. Billing path also matters. App memberships signed up on an iPhone, iPad, or Android device are usually billed by Apple or Google, not by Peloton. Trying to cancel on onepeloton.com when Apple or Google controls the billing does nothing. Always confirm the charge source on your statement before deciding where to cancel.
After you cancel
The membership stays active until the end of the current billing period. After that, full class library access, structured programs, and live class signups typically end. Your workout history usually remains visible on your Peloton profile, but program enrollments, saved filters, and on-demand access to most classes stop. If you are left on the free App One tier after canceling a paid plan, you keep limited access to a small rotating selection of classes but lose the full library. Peloton also offers a pause option of up to three months for some members. Pausing is not the same as canceling. It delays billing temporarily and then resumes automatically unless you cancel.
What to save as proof
If billing continues, these make the dispute faster.
- 1Screenshot of the Peloton Membership or Account page showing cancellation status and the final billing date
- 2Confirmation email from Peloton if you signed up through the website, or from Apple or Google if you signed up through a mobile device
- 3If billed through Apple or Google, screenshot of the Subscriptions screen on that platform showing Peloton canceled
- 4Note of which membership was canceled (App vs All-Access) so the other is not confused with the one you ended
What goes wrong
- Owned a Peloton Bike, Tread, or Row and assumed canceling the App membership stopped All-Access billing. All-Access is a separate subscription tied to the hardware and keeps billing until it is canceled through the account that owns the equipment.
- Signed up on an iPhone, iPad, or Android device and tried to cancel on onepeloton.com or by removing the app. Apple and Google control those billings, so the cancellation has to happen inside Apple Subscriptions (iPhone or iPad Settings) or Google Play Subscriptions (Play Store), not on the Peloton site.
- Confused App One (the free tier) with App+ (a paid tier). Dropping to App One is not the same as canceling, but for some members it is the intended outcome. Make sure the action you took matches what you actually wanted.
- Used a corporate wellness benefit to access Peloton and later saw personal billing show up after changing jobs or leaving the program. Employer-sponsored access ends when eligibility ends, but a personal subscription may have been created on the side.
- Shared household where one person owns the Bike with All-Access and a partner has a separate App membership on a different login. Canceling on one account leaves the other subscription untouched.